Create a warm and welcoming home and stay organized with our electric fireplace media cabinets and consoles. Enjoy an evening outdoors with the durable, low-maintenance Anson wood burning fire bowl and chairs. Larger than a standard fireplace, our Landscape Series features a generous mantel and a wide firebox for maximum style and charm. The Hale Collection has a breezy style and light footprint that works well on balconies or smaller patios.
Corner electric fireplaces, like our Kennedy, add serenity to a waiting or conference room, without taking up too much space. Gather friends and family around your fireplace to celebrate traditions and make memories. Shop Jensen Company, our exclusive line of fire tables and bowls that are made in the USA. Real Flame is a family-owned company that specializes in the design, production and sale of indoor electric fireplaces, outdoor fire features and outdoor furniture.
Corner electric fireplaces, like our Kennedy, add serenity to a waiting or conference room, without taking up too much space. Gather friends and family around your fireplace to celebrate traditions and make memories. Shop Jensen Company, our exclusive line of fire tables and bowls that are made in the USA. Real Flame is a family-owned company that specializes in the design, production and sale of indoor electric fireplaces, outdoor fire features and outdoor furniture.
Services
Real Flame is a family-owned company in Racine, Wisconsin that specializes in the design, production and sale of indoor electric fireplaces, outdoor fire features and outdoor furniture.
Our company was founded more than 25 years ago and our mission is simple: we want to make beautifully designed, good quality, safe fire features so consumers can experience the charm and comfort of a fireplace without any hassle.
With this in mind, Real Flame became a pioneer in the early gel fuel industry and soon after introduced the VividFlame electric firebox.
Our company was founded more than 25 years ago and our mission is simple: we want to make beautifully designed, good quality, safe fire features so consumers can experience the charm and comfort of a fireplace without any hassle.
With this in mind, Real Flame became a pioneer in the early gel fuel industry and soon after introduced the VividFlame electric firebox.
We have parts!
If your product arrived damaged or is missing parts, or if you need replacement parts please do not contact the retailer.
Contact our customer service department directly at [email protected] and we can help you.
Electric fireplaces: include the mantel lot # which can be found on the front of the instruction manual or on the back of the damaged part.
Outdoor fireplaces: include the model number which can be found on the front of the instruction manual or on the control panel.
If you are a retailer interested in selling Real Flame products, please contact our sales team at [email protected].
If your product arrived damaged or is missing parts, or if you need replacement parts please do not contact the retailer.
Contact our customer service department directly at [email protected] and we can help you.
Electric fireplaces: include the mantel lot # which can be found on the front of the instruction manual or on the back of the damaged part.
Outdoor fireplaces: include the model number which can be found on the front of the instruction manual or on the control panel.
If you are a retailer interested in selling Real Flame products, please contact our sales team at [email protected].
Real Flame will uphold the warranty included with each product.
Please see your owner's manual for the complete warranty and return policy that is specific to your product.
You may return your purchase within 90 days of receipt for a refund of the purchase price excluding shipping costs and a 15% restocking fee.
Customers are responsible for return shipping unless we agree to accept an item as defective or damaged.
We will refund original shipping charges only if we made a shipping error.
All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition.
Please see your owner's manual for the complete warranty and return policy that is specific to your product.
You may return your purchase within 90 days of receipt for a refund of the purchase price excluding shipping costs and a 15% restocking fee.
Customers are responsible for return shipping unless we agree to accept an item as defective or damaged.
We will refund original shipping charges only if we made a shipping error.
All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition.
Item(s) will ship within 2-3 business days and delivery time varies based on your location.
If your item is sent via small parcel our Customer Service team will email you a tracking number.
If your item is sent via LTL freight our Customer Service team will email you a tracking number and the freight company will contact you to schedule delivery.
For the made-in-the-USA GFRC items listed above please call our customer service team to request a freight quote for the cost of shipping and place an order.
If your item is sent via small parcel our Customer Service team will email you a tracking number.
If your item is sent via LTL freight our Customer Service team will email you a tracking number and the freight company will contact you to schedule delivery.
For the made-in-the-USA GFRC items listed above please call our customer service team to request a freight quote for the cost of shipping and place an order.
Real Flame electric fireplaces mimic the look of a real fire but do not require a chimney or vents and plug into a standard three-prong outlet.
After assembly, place your fireplace in the desired location, install the anti-topple device if required, plug into an outlet, and turn on the firebox by using the touch controls or remote control.
The LED flames flicker realistically and the incorporated heater warms your room.
The thermostat is adjustable so the heater can be turned off and you can enjoy the charm of a fire year-round.
After assembly, place your fireplace in the desired location, install the anti-topple device if required, plug into an outlet, and turn on the firebox by using the touch controls or remote control.
The LED flames flicker realistically and the incorporated heater warms your room.
The thermostat is adjustable so the heater can be turned off and you can enjoy the charm of a fire year-round.
Reviews (1)
Miles Jon
Oct 21, 2024
Report
I recently purchased a fireplace from Real Flame, and I couldn’t be more thrilled with the entire experience. From the moment I placed my order, the process was seamless. Their website is easy to navigate, and the variety of options they offer is impressive. I ended up choosing the Belle Flame model, and it has truly transformed my living room.
The Belle Flame fireplace (https://belleflame.com/) is not only aesthetically stunning, but it also functions beautifully. The flame effect is incredibly realistic, and the heat it generates warms up the room in no time, without being overpowering. I also appreciate the adjustable settings, allowing me to customize the ambiance to my liking. It's the perfect blend of modern design and cozy comfort.
Customer service was exceptional—very responsive and helpful when I had a few questions about installation. They even followed up afterward to ensure everything was working perfectly.
If you’re looking for a quality, stylish, and functional fireplace, I highly recommend Real Flame and especially the Belle Flame model. It’s a game-changer for creating a warm, inviting atmosphere in your home.
The Belle Flame fireplace (https://belleflame.com/) is not only aesthetically stunning, but it also functions beautifully. The flame effect is incredibly realistic, and the heat it generates warms up the room in no time, without being overpowering. I also appreciate the adjustable settings, allowing me to customize the ambiance to my liking. It's the perfect blend of modern design and cozy comfort.
Customer service was exceptional—very responsive and helpful when I had a few questions about installation. They even followed up afterward to ensure everything was working perfectly.
If you’re looking for a quality, stylish, and functional fireplace, I highly recommend Real Flame and especially the Belle Flame model. It’s a game-changer for creating a warm, inviting atmosphere in your home.
